Your Lise Shop accessories are typically shipped within 3–5 business days. Standard shipping usually delivers within 7–16 business days, while Express shipping takes approximately 5–8 business days.

Made-to-order items, such as bespoke designs or birthstone inserts, may take longer to dispatch. However, simple designs like initials, charms, or single birthstones are generally not considered made-to-order and follow the standard dispatch timeframe.

Rest assured, we always strive to minimize any delays and truly appreciate your patience.

Lise Shop offers standard shipping worldwide, so you can enjoy our accessories no matter where you live. Customers in all countries can unlock free shipping by reaching the order threshold—$64 USD or the local equivalent (displayed in your cart). Shipping is seamless and affordable, with no extra steps no matter where you’re ordering from.

We’ll send you an email with your tracking number once your order has shipped, so you can find it there.

After your order is shipped from Lise Shop, you'll receive an email with a tracking number. To track your order, simply go to the 'Track Order' page on our website, which will redirect you to ParcelsApp. Alternatively, you can go directly to ParcelsApp and enter your tracking number there. While Lise Shop is not affiliated with ParcelsApp, many of our customers find it efficiently tracks our orders, providing an easy way to follow your order's journey to you. While we try to provide websites that do not have intrusive ads, we cannot always guarantee the websites will not update their platforms. For reference, you will never have to pay to track your order—just refrain from clicking on ads, popups, etc. Never pay someone to track your shipment; we are not affiliated with those services, and we do not profit from you tracking your order.

Start by checking around your home or other areas where the package might have been left. It’s also a good idea to ask family members, neighbors, or anyone else who might have accepted the delivery on your behalf. Additionally, contact your local post office to see if they have any further information.

In some cases, tracking updates can be premature, and the package may arrive a few days later. If 5 days have passed and you still haven’t received your order, please contact us at contact@liseshop.com. Be sure to let us know you’ve exhausted all options and include your order number, name, address, or any other identifiable information to help us assist you quickly.

If your order has just shipped, please allow up to 5 business days for tracking information to update. Occasionally, items may be scanned incorrectly or take some time to leave the warehouse or be picked up by the delivery service.

If the package is already in transit but tracking unexpectedly stops updating, please contact us at contact@liseshop.com after 7 days. Please include your order number, name, address, or any other identifiable information so we can assist you quickly. If necessary, we will be happy to provide a free replacement.

To maximize delivery speed and efficiency, items may ship from different warehouses. Best sellers, and certain items are often shipped separately from other products. As a result, you likely have multiple tracking numbers, and the remaining items will arrive in separate deliveries—nothing to worry about!

For more details on tracking, refer to our "How can I track my order after it's been shipped?" FAQ. If you need further assistance, contact us at contact@liseshop.com, and make sure to include your order number, name, address, or any other identifiable information to help us assist you quickly.

If the jewelry you receive doesn’t meet your expectations, no worries! Lise Shop offers a 90-day money-back guarantee. Simply email us your order number, include a picture, and provide an explanation of the issue. We’ll provide all the necessary information to return the item, whether you’d like an exchange or a full refund. Your satisfaction is our top priority!

When you shop at Lise Shop, you contribute to the well-being of children in need, giving us the incredible opportunity to donate a portion of our profits to orphanages and rehabilitation centers for children with cancer every month. As Lise Shop grows, our impact on child well-being grows, providing care and assistance to a variety of children in need.

To remove an item, simply click the trash can icon.

If you're having trouble placing an order, we can help by sending you an invoice directly. Simply contact us at contact@liseshop.com and provide the following information:

Currency (e.g., USD)
Product title and variants (list the products, quantity, and specific options for each item).

Some of our products offer exclusive discounts through the Bundle app, such as volume discounts (buy more, save more) and other special offers. To get started, select the quantity you’d like to buy—1, 2, 3, 4, or more. For each item, choose your preferred options (like bracelet styles), then click Add to Cart. Your exclusive discount will be automatically applied.

Our 1-year warranty guarantees peace of mind with every purchase! We'll replace any item free of charge. However, a $5 fee will apply to cover shipping, handling, packaging, and labor. To file a claim and request your warranty, please contact us at contact@liseshop.com.

Unfortunately, once your order has shipped, it cannot be canceled. However, we’ll be happy to assist you with an exchange or return once it arrives. Simply contact us at contact@liseshop.com and be sure to include your order number, name, address, or any other identifiable information to help us assist you quickly.

It’s important to make sure that your shipping information is accurate at the time of purchase. If we catch the error before the order ships, we’ll contact you to correct it. However, if the item is rejected upon delivery due to an incorrect address, we may be able to ship a free replacement in certain cases.

To avoid issues, please double-check all your details before placing your order. If you need further assistance, contact us at contact@liseshop.com, and be sure to provide your order number, name, address, or any other identifiable information to help us assist you quickly.